How long does shipping take?
Orders are processed within 1-3 business days, and delivery typically takes 10-20 business days depending on your location. You'll receive a tracking number by email as soon as your order ships.
Do you offer free shipping?
Yes! Shipping is free on all orders, with no minimum purchase.
Where do you ship from?
We work with a global network of fulfillment partners to bring you quality pet products at the best prices. This allows us to offer a wide selection at affordable prices, though it does mean delivery takes a bit longer than next-day shipping.
How can I track my order?
Once your order ships, you'll get a confirmation email with a tracking number and link so you can follow your package the whole way.
What if my item arrives damaged or wrong?
Contact us within 7 days of delivery with a photo of the issue, and we'll send a replacement or full refund - no need to return the item.
What's your return policy?
You have 30 days from delivery to return unused items in their original packaging. See our full Return Policy for details.
What payment methods do you accept?
We accept Visa, Mastercard, and PayPal, all processed through a secure checkout.
Are your products safe for my pet?
We choose items carefully and describe them honestly. If you have a specific safety question about a product, reach out and we'll do our best to help.
Can I change or cancel my order after placing it?
Since orders are processed quickly, reach out to us as soon as possible if you need to make a change - we'll do what we can, but can't guarantee changes once an order has shipped.
How do I contact you?
You can reach us anytime through our Contact page - a real person on our team reads every message.